Nexus' UK facilities include a 10,000 square metre manufacturing, assembly, distribution, warehousing and sales divisions based in Telford, stocking over 2,000 product lines, for which the company decided it needed additional security coverage.
"We recorded an increase in the number of incidents and thefts over the past few years because of the nature and value of the products at our Telford site," explains Richard Gardner, IT Manager at Nexus Industries.
"For this reason, we decided to start looking for a security and CCTV surveillance system that would cover all our premises."
After reviewing several competing systems, Nexus Industries selected a Tensor CCTV Surveillance system and Tensor.NET Time and Attendance and Access Control solution to manage site security.
Richard recalls: "We selected Tensor from one of the three firms shortlisted capable of meeting our CCTV requirements. In the end, the Tensor proposal was chosen because it was the best value for money."
Tensor has extensive experience in installing, commissioning and managing comprehensive video management solutions. Products from the Tensor Partner range are used to deliver the highest performance in the industry, assuring customers they are receiving the most reliable systems available.
The integrated nature of Tensor's systems means it is straightforward to incorporate video surveillance alongside Tensor.NET access control and facial recognition security, as well as other third party equipment including ANPR (Automatic Number Plate Recognition) to provide an overall site-wide security system.
Tensor's expert installation operatives make sure systems are set up with little intrusion into business activities; in Richard's own words: "The installation went very well for a CCTV system, with minimum disruption to daily activities."
After the Tensor CCTV surveillance system was installed, Richard was taught how to use it by one of Tensor's CCTV experts in a "very effective and informative" training process. This is offered to all new customers to ensure they can make best use of their new CCTV system.
"We're certainly using the CCTV system to its full potential," says Richard. "While we're not constantly monitoring it, the system has certainly helped us attain our main goal — improving overall security.
"We are still in the process of deploying the Time and Attendance monitoring, where we are adapting our internal policies to maximize its functionality within our company.".
Whilst CCTV systems are an effective crime deterrent and provide recorded video footage for post-event analysis or evidence, the big benefit to a business is enhanced through real-time remote monitoring of the CCTV system. Here, extra eyes are provided during an 'event' and immediate response through live audio to challenge potential intruders, as well as recording the situation.
Tensor's CCTV remote monitoring centre responds to CCTV system activations 24 hours a day, all year round. Tensor utilises the latest digital CCTV technology to ensure that buildings and property remain secure.
When intelligently linked with remote monitoring, CCTV can also prevent crime, with Tensor's full audio facilities, which enables our analysts to give warnings to potential attackers or assistance to staff, customers and other visitors to the site.
Following installation, to ensure the system is working to a customer's particular requirements, Tensor provides a Helpdesk for online or phone support, as well as engineers to fine-tune the system in person.
Richard describes his experience with the Helpdesk as: "excellent, very good," explaining:
"The help desk analysts initially tried to solve our problem over the phone. Unfortunately, that was not possible, so an engineer visit was booked. The engineer visited our site the next day and sorted out the issue in a very fast and professional manner."
Tensor aims to provide unprecedented quality of after-care, using qualified and experienced personnel from the security industry, electronic engineering, IT and integration, defence electronics and armed forces backgrounds.
Richard is keen to recommend Tensor to other companies looking for CCTV and integrated workforce management: "I certainly would. It's easy to use, good quality video and doing exactly what's needed. Tensor is an excellent, professional company, delivering reliable products."
For integrated CCTV surveillance, security and workforce management, talk to a Tensor expert today.